Pricing is straightforward and easy to understand. If you choose to pay via credit card, there is a processing fee of 2.99% which will display for your review before you click to process the payment. If you choose to pay via ACH, there is a flat fee of $1.00. All fees are assessed by credit card or ACH networks.

Your resident account number can be found in parentheses to the right of the resident’s name at the top right corner of your monthly invoice.

Access is granted to residents and/or the primary contact at the time of move-in. If you have questions about obtaining access, please contact the Director of Administrative Services at your community for assistance.

Yes, you can opt for auto pay. This feature is available to residents or family members who have a username and password for the portal. Once logged in, simply choose “AutoPay” under the “Billing” menu on the left to get started.

You have an option to pay via quick pay where no credit card or banking information is stored on the portal. If you create an account, you will have access to your payment history and have the option to store your payment information for convenience.

Any stored information is done so by Carefeed, and every step of the payment process utilizes security protocols set by the major card brands. Such measures include:

– PCI Level 1 Certified processes
– Bank level encryption protocols and security
– Direct connections to the credit card and ACH networks
– Full tokenization of all payment data

In addition to email notification of payments details, payment receipts and history is available 24/7 on the portal.

The funds are typically withdrawn on the day your transaction is processed, but may take up to two days.